Shipping policy
Order Processing Time:
- All orders will be processed within 1-2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. International Shipping:
- We offer international shipping to the USA, GB, and select European countries.
- Please note that customs duties, taxes, or additional fees may apply to international orders. These charges are the responsibility of the customer and are not included in the product or shipping prices.
- We recommend checking with your local customs office for more information on potential charges before placing an international order.
3. Shipping Times (not including order processing time):
- USA: Estimated delivery time is 8-14 business days.
- GB: Estimated delivery time is 8-14 business days.
- European Countries: Estimated delivery time is 8-14 working days.
4. Order Tracking:
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can use the tracking number to track your order through our website or the respective shipping carrier's website.
5. Order Modifications and Cancellations:
- If you need to modify or cancel your order, please contact our customer support within 24 hours of placing the order.
- Once the order has been processed and shipped, we are unable to make any changes or cancellations.
6. Lost or Damaged Packages:
- In the rare event that your package is lost or damaged during transit, please contact our customer support, and we will assist you in resolving the issue.
- Please provide relevant details and any supporting documentation to facilitate the claim process.
7. Returns and Exchanges:
- For information on our return and exchange policy, please refer to our dedicated Returns and Exchanges page.
8. Contact Information:
- If you have any questions or need further assistance regarding our shipping policy, please contact our customer support via email, phone, or live chat.