FAQs Page | Answers from Our Trusted Fishing Store - Intensaatoll
Frequently asked question
1
How long does it take to receive an order after shipping?
Orders to the United States usually arrive within 8-14 business days after shipping; orders to other European regions typically take 6-12 business days. Please refer to the logistics tracking information for details.
2
Can I return or exchange the product if it's not suitable?
Yes. You can apply for a return or exchange within 30 days of receipt, provided the product is unopened and in its original packaging. Return shipping costs are borne by the customer (except for quality issues).
3
Are all products eligible for free shipping? Is there a minimum order amount required?
Yes, we offer free shipping on all products with no minimum order amount required. Whether you purchase any fishing line product, regardless of the order value, you can enjoy free delivery service.
4
How do I choose the right type of fishing line for me?
Choose based on target species, fishing environment, and technique: strong braided lines are ideal for big fish or sea fishing; monofilaments work well for finesse fishing; fluorocarbons are best for low visibility. If unsure, leave your questions on CONTACT US with your specific needs, and we’ll recommend the right one.
5
What if the fishing product has quality issues during use?
If there’s a confirmed product quality issue (e.g., breakage without external force), you can apply for a free replacement of the same product within 6 months of receipt, with round-trip shipping costs covered by us, upon presentation of proof of purchase.
6
Do fishing lines have an expiration date?
Unopened fishing lines typically have a shelf life of 2-3 years when stored in dry, dark conditions. Once opened, it’s recommended to use them within 1 year to ensure optimal strength and performance.
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